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FAQ

1- How to interact with the device for configuration via PC? 

Interact with the device via USB cable. A USB cable connected to a computer port and the other end of the cable to the Teltonika device mini-USB port. VCP Driver software installation is necessary to communicate with the device.

2- I send SMS to the device. It is delivered, but no response is received.Why?

The reason for this problem is the following:

  1. Login and password are set on the device.
  1. The Authorized Phone Number is configured and the phone number does not exist on the list.
  1. Commandsor parameters are entered incorrectly.
  1. SIM card is out of charge.

3- What is the difference between min period and send period in device configuration?

Min period parameter determines data receiving period of time from GPS satellites while the send period parameter specifies the time frame when data is sent to the server.

4- I configure the device, but I can’t see the configuration after turning off and on the device. Why is so?

After the device configuration, information must be stored on flash memory of the device. After turning off and turning on the device,the profile must be loaded on the device’s memory.

5- I can not connect to the device. Why?

Firstly, VCP Driver software must be installed on your system. To connect to the device, version of the configurator must be the same as the version of the device. After connecting USB cables, if the port is detected, it will be visible in ‘ports’in the ‘device manager’ section. After identifying the port, connection to the device will be available.

6- Do devices support 3G?

Yes. Most Teltonika devices work on 2G, but four FM3600, FM6320, FM6300 and FM3620 model support 3G.

7- What is the difference between ‘priority’ mode options including ‘low’, ‘high’, and‘panic’?

‘Priority’ feature specifies AVL packets priority sent to the server.

If the priority is set on ‘low’, due to low priority mode, when sending other data packets are sent to the server along with it.

If you choose option ‘high’, packets are sent immediately to the server via GPRS.

‘Panic’ mode is similar to ‘high’ mode, but if that is not possible to use GPRS ,AVL packets are sent via SMS.

8- How does FM5500 dual-SIM device perform?

FM5500 device has the ability to use two SIM cards simultaneously. SIM1 always has a higher priority to SIM2. For dual-SIM mode, in the ‘global parameters’ section, ‘profile change on’ option must be set on the ‘۲ SIM operator list’. When the dual-SIM mode is activated, Profile 1 is set on Home, Profile 2 on SIM1 Roaming, Profile 3 on SIM2 Roaming and Profile 4 on Unknown.

9- Is it possible to connect temperature, weight and fuel sensors to devices?

Various sensors cane be connected to Teltonika devices. The number and type of sensors required depends on the number of ports on the device. For example, one-wire inputs can be used to connect temperature, weight and Ibutton sensors. Analog input of the device can be used to connect analog fuel level and weight sensor. The digital inputs can be used to connect door sensors, alarm buttons and Ignition. RS232 ports can also be used to connect LLS, LCD, Garmin and RFID fuel sensors and more.

10- In the absence of SIM card reception, how is vehicle information sent to the server?

When sending data via GSM is not available, the device logs the information based on the device’s internal storage and sends it to the server at the right time.

11- After cutting the vehicle’s power or disabling the device by the driver,is it possible to send SMS alerts (alarms) to a defined number?

Yes. On devices that have backup battery, the I/O related to external voltage can be activated so that when the power is interrupted, the event created is sent via SMS to the defined number.

12- In device configuration, on what option should ‘ignition source’ be set?

Having set the ignition source on‘power voltage’, if the voltage is between the ‘low’ and ‘high’ values (usually between 13 to 30 volts), ignition is in the ON position.

In the case of setting ignition source on Digital input 1, if Din1 = ON, the ignition = ON. IfDin1 = OFF, ignition = OFF.

And finally, if the ignition source is placed on the Movement, if the motion sensor detects the motion, it can be considered that Ignition = ON, and if the sensor considers a constant motion, it will be considered that Ignition = OFF.

13- The device does not send any data to the server. Why?

This problem can be dependent on several factors. The main causes of this problem are the following:

  1. The device SIM card is out of charge.
  1. Something is wrong with GPS or GSMmodule.
  1. Something is wrong with the receiver (decoder) program software.
  1. Ports are blocked on the server firewall.
  1. Failure to properly configure the device.
  1. Incorrect IP or port configuration on the device.
  1. Incorrectly configured server communications protocols (TCP or UDP).
  1. Shutdown (power outage).

Note: if the GSM network have outages at some point, the device stores the information received from GPS satellites in its internal memory,and the data stored in the internal memory will be sent to the server the moment GSM network coverage is available. The priority to empty the information on the device’s internal memory and send it to the server is determined based on Record settings configuration. If the ‘sorting’ is set on ‘from newest’, newer records will be sent prior to older records, and if it is set on ‘from oldest’, older records will be sent as soon as possible.

14- What is the difference between ‘monitoring’ and other options in the ‘generate event’ section in I/O configuration?

Generally, three modes can be considered for performance of I/O elements:

Passive Mode: In this mode, no I/O is enabled andAVL packets will only contain GPS information.

Note: if any of the I/Os is enabled, you can choose ‘monitoring’ or other options from ‘generate event’ section.

Monitoring Mode: in each AVLpacket,current I/O data is sent along with GPS coordinates. In this case, no independent AVLpacket is createdand I/O data is sent to the server along with GPS data in the form of unified AVL packets.

Other scenarios: an independent AVL packet containing GPS coordinates is created along with I/O data at the time when the event occurs. Also, in this case, it is possible to use the SMS event.

15- How long is the shelf life of the battery in devices FM5300 and FM5500?

The battery operating time depends on many factors such as temperature, frequency of sending information (via GPRS or SMS), battery age, and time periods of battery charge and discharge. Average battery performance in the Sleep Mode is about 15 hours, in a state of Deep Sleep Mode is about 137 hours, and in normal operation (receiving data from the satellite every 10 seconds, and sending 4 records per 60 seconds) is about 2 hours and a half.

16- At uncertain intervals during the day, the device will not send any data.What is the reason?

The main and most important factor that could be causing the problem is lack of proper coverage of GPS or GSM communication networks in some places and times (for example, lack of SIM card coverage). In the meantime, it must be ensured that GPS and GSM modules work properly.

Note: if the GSM network have outages at some point, the device stores the information received from GPS satellites in its internal memory, and the data stored in the internal memory will be sent to the server the moment GSM network coverage is available. The priority to empty the information on the device’s internal memory and send it to the server is determined based on Record settings configuration. If the ‘sorting’ is set on ‘from newest’, newer records will be sent prior to older records, and if it is set on ‘from oldest’, older records will be sent as soon as possible.

17- How to use VOICE function in FM5300 device?

FM5300 device is capable of receiving and making audio calls. In order to enable this functionality, a phone receiver with an electronic microphone and RJ11 connector must be connected to the audio port of the device. There are four parameters in Global Parameters in Call Settings: Call trigger, Call number, Ringtone and Auto answer. To initiate a call, an appropriate digital input should be selected as Call trigger. To launch a call, the selected input must be connected to the ground. When a call is established, FM5300 calls the number that is defined in the Call number. To initiate a call with FM5300, the number of the SIM card inside the device must be first dialed. When FM5300 receives an incoming call, it can play the melody selected from the Ringtone list. After that, FM5300 will automatically answer the call after the call number specified in the Auto answer.